‘It was the first time my company engaged an external provider to develop eLearning courses and Nirmal was very patient and flexible in dealing with me. I requested for several changes that were out of scope and where possible, Nirmal would help with those changes at no additional cost. I engaged Nirmal to develop two courses initially and then got him to do a third one because I was very satisfied with the level of service and quality of the courses. I will definitely consider engaging his services in the future.’